❓ Everything on your mind — answered

Frequently Asked Questions

We gathered the most common questions and answered them honestly and transparently to help you begin with confidence.

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Getting started and registration

3 questions
01 How do I start my journey on Zawajco?
Registration is free and fast: enter your email and password, complete your basic information, and choose your life-partner criteria. After your account is reviewed and verified, you can immediately browse compatible profiles.
02 Is registration and account creation free?
Yes. Creating an account, browsing, sending likes, and using basic compatibility features are completely free with no credit card required.
03 What are the requirements for joining Zawajco?
Complete seriousness about lawful marriage, being of legal age (18 or older), accepting the ethical commitment document, and verifying your identity.
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Safety, privacy, and verification

3 questions
01 How are my photos and personal data protected?
Your data is fully protected with bank-grade AES-256 encryption. We also provide advanced controls to hide photos, reveal them only to selected requests, and browse privately whenever you wish.
02 How does manual account verification work?
Our quality and moderation team manually reviews every member’s information and verifies identity to keep the platform free from fake or unserious accounts.
03 Can a guardian follow conversations?
Yes. We offer guardian involvement based on the member’s preference, allowing notifications or supervision to support reassurance and Islamic safeguards.
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Compatibility and communication

3 questions
01 How does the smart compatibility algorithm work?
The algorithm analyzes more than 30 criteria, including religious principles, family values, lifestyle, and future goals, to recommend the most suitable potential partners accurately.
02 What are the rules for communication between members?
Conversations are intended only for serious marriage introductions with dignity and respect. We use smart filters and immediate review teams to block inappropriate or immoral content.
03 What should I do if I encounter inappropriate behavior?
Use the report button available on every profile and conversation. Our review team intervenes immediately, usually within less than 15 minutes.
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Plans and subscriptions

3 questions
01 What extra features does Premium include?
Premium gives you unlimited conversations, visibility into who viewed your profile, higher placement in search results, and personalized daily compatibility recommendations.
02 Can I cancel my subscription at any time?
Yes. You can cancel automatic renewal with one click from your account settings, without fees or complicated conditions.
03 Which payment methods are available?
We support mada, Visa, Mastercard, Apple Pay, and approved local payment methods across the Gulf and Arab world.
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The Zawajco team is always ready to help

Our support team answers your questions with openness, care, and complete confidentiality.